Privacy Policy

1. Introduction

lumiveiaras ("we," "our," or "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our property consultation and relocation services in Singapore. We comply with the Personal Data Protection Act 2012 (PDPA) of Singapore and follow industry standards for data protection.

For questions regarding this policy or your personal data, please contact us at [email protected].

2. Data Collection

We collect the following categories of personal data:

2.1 Information You Provide

• Contact Information: Name, email address, phone number, mailing address
• Preference Data: Housing preferences, lifestyle requirements, spatial and sensory preferences collected through our questionnaires
• Financial Information: Budget parameters, employment details relevant to lease applications
• Identification Documents: Passport, employment pass, or other identification required for lease transactions
• Communications: Content of emails, messages, and other correspondence with our team

2.2 Automatically Collected Information

• Website Usage Data: IP address, browser type, pages visited, time spent on pages
• Cookies: We use cookies to enhance website functionality. See our Cookie Policy for details

2.3 Third-Party Sources

• Property listing databases and rental transaction records
• Landlord and building management references
• Professional networks and referral sources

3. How We Use Your Data

We process personal data for the following purposes:

• Service Delivery: To provide property matching, intelligence reports, and relocation services
• Communication: To respond to inquiries, provide updates, and deliver service-related information
• Analysis: To improve our matching algorithms and service quality
• Legal Compliance: To meet regulatory requirements and industry standards
• Record Keeping: To maintain service records and documentation as required by professional standards

Legal Basis: We process your data based on consent (provided at service engagement), contract fulfillment (necessary for service delivery), and legitimate interest (service improvement and quality assurance).

4. Data Sharing and Disclosure

We share personal data only in the following circumstances:

• Property Owners and Agents: Contact information and relevant preference data when facilitating property viewings or lease negotiations
• Service Providers: Third-party vendors who assist with service delivery (database providers, communication platforms), bound by confidentiality agreements
• Professional Advisors: Legal counsel and auditors when necessary for regulatory compliance
• Legal Requirements: When required by law, court order, or regulatory authority

We do not sell, rent, or trade personal data to third parties for marketing purposes.

5. Data Security

We implement comprehensive security measures to protect personal data:

• Encryption: All data transmitted between users and our systems uses SSL/TLS encryption
• Access Controls: Personal data accessible only to authorized personnel directly involved in service delivery
• Secure Storage: Data stored on encrypted servers with regular security audits
• Staff Training: Regular training on data protection and confidentiality protocols
• Incident Response: Documented procedures for detecting, responding to, and reporting data breaches

In the event of a data breach affecting personal data, we will notify affected individuals and relevant authorities within 72 hours as required by law.

6. Data Retention

We retain personal data for the following periods:

• Active Client Records: Duration of service engagement plus 24 months for follow-up and service improvement
• Inquiry Records: 12 months from initial contact if no service engagement occurs
• Financial Records: 7 years in accordance with Singapore tax and accounting requirements
• Legal Documentation: As required by applicable laws and regulations

After retention periods expire, personal data is securely deleted or anonymized.

7. Your Rights

Under Singapore's PDPA, you have the following rights:

• Access: Request copies of personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of Consent: Withdraw consent for data processing (may affect service delivery)
• Objection: Object to certain types of data processing
• Data Portability: Request transfer of data to another service provider in structured format

To exercise these rights, contact [email protected]. We respond to requests within 30 days.

8. Cookies and Tracking

Our website uses cookies to enhance functionality and user experience. We use essential cookies for basic site operation, analytics cookies to understand website usage patterns, and preference cookies to remember user settings. For detailed information about cookie usage and management, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites for reference or convenience. We are not responsible for the privacy practices of external sites. We recommend reviewing privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18, we will delete it promptly.

11. International Data Transfers

Personal data is primarily processed and stored in Singapore. If data is transferred outside Singapore for service delivery purposes, we ensure adequate protection through contractual safeguards consistent with PDPA requirements.

12. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. Significant changes will be communicated via email to active clients. Continued use of services after policy updates constitutes acceptance of the revised terms.

13. Contact Information

For privacy-related questions, concerns, or to exercise your data rights:

Email: [email protected]
Phone: +65 6737 4603
Address: 24 Scotts Road, #05-08, Singapore 228220

If you have unresolved concerns, you may lodge a complaint with the Personal Data Protection Commission of Singapore at www.pdpc.gov.sg.